"It not a question of if, it's a question of when." "There's no way to come out of a crisis unscathed." "Re-building is required." These are classic statements when speaking of crisis management. Identifying and managing crisis situations is now more complex than ever. The speed of information and fake news, detractor and defenders are everywhere, exacerbated by amalgamation of opinions and audiences who are not always ready to listen.
Businesses must continue holding themselves and their people to higher standards - products, security, environmental citizenship, internal policies, and so forth - and accelerate their level of readiness for when something goes wrong.
Talquimy's experience in crisis communications training has helped companies rethink some aspects of their operations and in particular, how to manage during times of difficulty.